Camira Phoenix

Delivery & Returns

Delivery

We like to be transparent and honest about our delivery costs. We could have offered FREE delivery and hidden the cost by hiking our prices,  So instead we just ask for a contribution towards our deliveries based on your order value:

Within Mainland UK (below prices are ex VAT)

£50.00 for Orders less than £199
£55.00 for Orders between £200 and £399
£60.00 for Orders between £400 and £599
£65.00 for Orders between £600 and £999
£95.00 for Orders over £1000.00

For delivery to the Scottish Lowlands & Highlands, Grampians, Shetlands, offshore islands, Northern Ireland, or countries outside the UK, please contact us, as an additional delivery cost will apply. However, this will be agreed at the time of ordering.

Return Of Goods

You have 5 working days after receiving your order in full to notify us in a written format that you wish to send the goods back to us for a full refund. Goods can be returned if they are unused, unassembled, in their original packaging and in a resalable condition and If you are unable to arrange a return courier yourself, we can arrange this, but as a cost to you. Please be aware that the cost will be deducted from your final refund.

This does not apply to Made to Order products which may NOT be returned
Items which require self assembly may not be returned if unassembled and in their original packaging.

We reserve the right to charge a minimum handling fee of 35% of the value of the goods for items returned when orders are placed in error or just simply just not wanted. Your rights under the Distance Selling Regulations and Sales Of Goods Act are unaffected by this.

To arrange a return please contact us on 01623 427 596 or email us at sales@winscombefurniture.com