FAQs
FAQs
All our products come with a minimum 12 month limited warranty but many products come with extended warranties of up to 25 years. Products with warranties outside of the standard 12 months will have their warranty displayed on the product information page. Some products may have part extended warranties where the chair frame is guaranteed longer than the seat and in all cases feet are excluded from an extended warranty.
Our lead-times are estimates based on information provided to us by our suppliers and the average time it takes for us to deliver. It might be possible to get a quicker delivery or suggest an alternative product on a shorter lead-time. Please contact our sales team who will be happy to discuss your requirements with Winscombe on phone number 01623 427 596 or email us sales@winscombefurniture.com
We are so Confident in our prices that we Promise to match any like for like product so you can be Confident in our prices too.
We offer tiered pricing and bulk discounts as well as having regular offers and promotions with amazing discounts. That’s why we are so confident in our prices and why we offer our Price Match Promise.
We reserve the right to amend or cancel the price match scheme without prior notice.
We appreciate that some orders can be more complicated than others and might require products to be specially sourced or manufactured. Our sales team will be happy to discuss your requirements and provide you with a no obligation quote.
email us at sales@winscombefurniture.com
Yes, simply email us sales@winscombefurniture.com or call 01623 427 596 with your requirements, and we will get a quotation back to you within 24 hours. Winscombe furniture is at your service round the clock
Yes, we offer FREE samples for trial; there’s absolutely no catch; simply email sales@winscombefurniture.com
Winscombe Furniture spend a lot of time constantly reviewing prices to make sure we are always offering the best prices. In the event that a Customer finds the same item on any other current Business to Business website, we will match that price subject to the following conditions:
- The price match promise must be claimed before placing your order
- We do not provide refunds for orders which have already been placed or delivered
- We will need the quote showing the quoted price from our competitor
- The item price must be displayed at the time of the check
- The item price must be available to any business customer
- The item price must be for the same quantity, model and spec
- The item price must include equivalent delivery and administration costs where applicable
- The item price must be from a valid UK VAT Registered business
- The item price can not be from bankrupt, seconds, refurbished, liquidation, administration or cancelled orders
We like to be transparent and honest about our delivery costs. We could have offered FREE delivery and hidden the cost by hiking our prices, So instead we just ask for a contribution towards our deliveries based on your order value:
Within Mainland UK (below prices are ex VAT)
£50.00 for Orders less than £199
£55.00 for Orders between £200 and £399
£60.00 for Orders between £400 and £599
£65.00 for Orders between £600 and £999
£95.00 for Orders over £1000.00
For delivery to the Scottish Lowlands & Highlands, Grampians, Shetlands, offshore islands, Northern Ireland, or countries outside the UK, please contact us, as an extra delivery cost will apply, this will be agreed at the time of ordering
The majority of products are fully assembled before leaving the factory. However, others do require minimal and easy assembly, in which case these products will include a set of assembly instructions.
We take security seriously and we use 2048bit SSL encryption to safeguard the information you transmit to us over the internet. Our Payments are fully PCI compliant so no payment details are stored by us.
During checkout you will be given the opportunity to provide us with information that will effect the delivery of your order. This might include but not limited too building closures for holidays, site access or low bridges. As standard we offer one man ground floor, pavement level deliveries only, delivery requirements outside of this will require separate quotation by our sales team. You will also be given the option to choose a preferred delivery date which were possible we will try and accommodate and sales@winscombefurniture.com delivery is made to the rear of the vehicle, a team of people will be required to assist in offloading the vehicle.
Depending on the lead-time for the products you have ordered this might be possible. Contact our Order team to discuss you requirements
You will be emailed an order acknowledgement within 24 hours of receipt of order -confirming an estimated delivery date. Should you require a delivery on or before the specified date, please call 01623 427 596 immediately or email sales@winscombefurniture.com
For AM or timed deliveries, a surcharge will apply, please contact sales@winscombefurniture.com
NO, all prices are exclusive of VAT
YES, VAT is applicable on all loose furniture items.
However, the only exception to this rule is, if you are in possession of a VAT Exemption Certificate which clearly states and refers to those items to which you are purchasing.
At Winscombe, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your furniture, we offer a hassle-free return policy. Our policy allows for returns within 5 days of the delivery date as long as the item is in its original condition and packaging. Returns must be initiated by contacting our customer service team at sales@winscombefurniture.com or 01623 427 596 . We will provide a refund for the purchase price minus any shipping fees. Please note that custom-made or personalized items are not eligible for return. We reserve the right to charge a minimum handling fee of 35% of the value of the goods for items returned when orders are placed in error or just simply just not wanted. Your rights under the Distance Selling Regulations and Sales Of Goods Act are unaffected by this
To arrange a return please contact us on 01623 427 596 or email us at sales@winscombefurniture.com
If an item arrives damaged or missing, please contact Winscombe immediately by emailing sales@winscombefurniture.com or calling 01623 427 596 to report the issue and arrange for a replacement or refund. For information on Winscombe’s return policy, please visit https://winscombefurniture.com/terms-conditions/.
For alterations or cancellations to your order, please contact Winscombe furniture as soon as possible by emailing sales@winscombefurniture.com or calling 01623 427 596 to discuss your options.
Yes, the fabrics offered by Winscombe Furniture are Fire Retardant, with a minimum standard of Low Hazzard (Crib 2) or Medium Hazzard (Crib 5), which are generally suitable for the contract market industry
You can return unused Internet purchases by emailing us within 5 days of receipt, as long as the goods are unused, un-assembled, in their original packaging and in a resalable condition. We reserve the right to charge a minimum handling fee of 35% of the value of the goods for items returned when orders were placed in error or not wanted. This will be deducted from any refund given. Your rights under the Distance Selling Regulations and Sales Of Goods Act are unaffected by this. Please refer to our T&Cs for full details.
